TERMS & CONDITIONS

Welcome to GAMEON. These terms and conditions apply to the Site and all its divisions. They govern the use of and purchases made through our website GAMEON, providing essential information for you as a customer. By using the Site, you agree to comply with these terms and conditions regarding your use of the Site. This User Agreement becomes effective upon acceptance.

ACCOUNT AND REGISTERED USER

To access certain services and make purchases on GAMEON, you must create an account. Your account is personal and cannot be transferred to any third party. We are dedicated to protecting your information in line with our Privacy Policy. When registering and creating an account, you must provide accurate and truthful information, including your email address, first name, last name, country, phone number, and any other required details. It's your responsibility to keep your registration information complete and up to date as needed.

YOUR ACCOUNT 

When using GAMEON, you are responsible for keeping your account and password confidential and for restricting access to your computer. You agree to take responsibility for all activities under your account or password. While GAMEON offers products for children, they are sold to adults who can make purchases with a credit card or other accepted payment methods. If you're under 18, you may only use GAMEON with a parent or guardian. Keep your registration details accurate and up to date. If any information provided is false or incomplete, GAMEON reserves the right to suspend, limit, or revoke your access to the Site without affecting other rights under this agreement or the law.

Shipping

We offer free shipping to orders placed in UAE, KSA & Kuwait.
We ask for 1-2 days of processing and handling time for orders.
Delivery time is between 1-5 business days for purchases, and tracking number will be shared on dispatch.
Any pre-order is subject to its own timetable, available on the product page.

RETURNS

DOA – Dead on Arrival — if merchandise is Dead on Arrival, it means the item does not work or has an issue.

Contact us at hey@gameon.store and let us know whether you’d like to return your product for either a refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

GAMEON team will reach out to you within 24 hours or the next business day and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

If the purchase was made from our GAMEON website — upon approval of the return, please ship the unit safely with your RMA form inside the shipment to our return center below. Shipping charges will be covered by GAMEON on both ends.

If purchased from a reseller — return item to the reseller, and they will contact the GAMEON team and handle the return.

FOURTEEN (14) DAYS RETURN POLICY

If for whatever reason, you are not satisfied with the purchased merchandise, you may return the product within 14 days of the purchase date.

Contact us at hey@gameon.store and let us know whether you’d like to return your product for either refund or replacement. Make sure to return everything you initially received, which includes

the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.

The GAMEON team will reach out to you within 24 hours, or by the following business day, and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

WARRANTY

If your purchased merchandise has a warranty issue, kindly contact us at hey@gameon.store and let us know whether you’d like to return your product for either a refund or replacement. Make sure to return everything you initially received, which includes the box, catalog, and any accessories. If any items are missing, you will be eligible to pay the percentage of the missing accessories.
The GAMEON team will reach out to you within 24 hours, or by the following business day, and will require you to fill out the Return Merchandise Authorization - RMA report or copy of the same email. Make sure to print and place it inside your return shipment.

If the purchase was made from our GAMEON website — upon approval of return, please ship the unit safely with your RMA form inside the shipment to our return center below. Shipping charges will be covered by GAMEON on both ends.

If purchased from a reseller — return to the reseller, and they will contact the GAMEON team and handle the return.

Refund and Returns

The RMA process may take 1-3 business days to process, and a refund will be issued back to your original payment method. Please allow 10 – 14 business days to see the amount credited back into your account (this may take longer depending on your country of purchase).

Please return all items with the original packaging, and ensure everything is properly secured to ensure the safety of the product while in transit.

Replacements

Once the unit is returned, we will ship out a replacement and you'll receive the shipment notification as soon as it is made available. If the same model of purchase is not available, we shall replace it with a similar or higher model. It will take around 3-5 business days to deliver once the replacement has been shipped out. If you purchased from a reseller, they will handle the replacement process for you.

Please note: Returned merchandise must have an authentic serial number (for electronic items) and an authentic receipt from the authorized reseller or directly from our GAMEON website.